If you enter a 6-digit code and see a “Please provide a valid security token” message, it may be because the code entered was not correct, or your security token may not be linked to your Internet Banking account. You can still use your Access ID and password to log in to that device, or to set up four-digit PIN again: To deregister a device as an automatic security token:ĭeregistering a device will also remove your four-digit PIN. Select the Settings tile (found in the More menu in the Rural Bank app).To view the status of your automatic security tokens: You will receive a message in Internet Banking confirming your device has been registered. Enter the 6-digit code from your security token when prompted.Select the Automate my Security Token banner.Your current security token settings will continue to apply when using Internet Banking on a web browser or the Rural Bank app on a device that has not been registered as an automatic security token.Automating your security token on a device will apply the highest security settings possible, overriding your current security token settings on that device.Each device must be registered as an automatic security token individually.You must have set up a four-digit PIN (though you can log in with either four-digit PIN or biometrics).Your version of the Rural Bank app must be:.You must not discard your security token once it has been automated.Your security token must be correctly linked to your account.In this case, you have trusted your device to act as the second factor of authentication.īefore you automate your security token, please note: You will no longer see prompts to enter your security token, but the 6-digit code is still being entered and authenticated in the background. You can register up to three devices with automatic security tokens.Īutomating your security token is just as secure as manually entering the 6-digit codes. This allows the Rural Bank app to generate and enter the 6-digit codes from your security token for you. If you are using the Rural Bank app, you may be able to automate your security token. This will unlink the app on your old device so it can no longer be used with your Internet Banking account. If you need to set it up on a different device, for example if you get a new phone, follow the steps above for your new device. The Symantec VIP Access app can only be set up on a single device. You should never share the 6-digit code generated by your security token with anyone. We will only ask you for the Credential ID of your security token so we can link it to your Internet Banking account. We will link your security token to your Internet Banking account using the Credential ID.Provide your security token’s unique Credential ID number.Visit your local branch or call us on 1300 651 839.Download the Symantec VIP Access app from the App Store or Google Play.The app is free and can be downloaded from the App Store or Google Play. We offer the Symantec VIP Access app, also known as a soft security token, digital security token or e-token.
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